Shipping Methods

• Collect In Store. You will receive an email notification to arrange collection when your order is ready.

• Royal Mail Special Delivery – You will receive an email notification to let you know once the item is ready. Once posted it should arrive by 1pm the next working day.

• Courier – Please contact us for a quote for same day courier.

• International Delivery – Delivery estimates are 3-5 working days for EU & US & 5-7 working days for ROW (Monday – Friday)

Please note that international shipments are subject to customs clearance which can cause delays out of our control.

As part of routine inspections carried out by US Customs, orders valued over $2,500 may be subject to a further information request via our nominated courier including the shipping receivers IRS number. This is a routine requirement requested by US Customs for clearance of the shipment. 

Duties

For customers outside of the UK, all orders are shipped with Import Duties & Taxes unpaid. Therefore, customers will be contacted by our nominated courier in advance of delivery for collection of these fees which are payable directly to the courier. Duties and taxes are non-refundable.

Shipping Destinations

We are able to offer shipping to the following countries;

Europe

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Lativia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom 

Rest of World

USA, Canada, Hong Kong, Japan, Malaysia, Singapore, Thailand, Australia, Bahrain, Israel, New Zealand, Qatar, Saudi Arabia, UAE

Please note that even for countries which we will deliver to, there may be specific exclusions relating to individual items or restrictions on certain items dependent on the country of export/import. Other destinations may be available on request, please contact us on Tel: 44 (0) 207 408 0522 or Email: enquiries@lilygabriella.com

Returns

If you are unhappy with your online purchase, we will be happy to arrange an exchange or full refund within 14 days - please note that this policy does not apply to in-store purchases. Please contact us straightaway on +44 (0) 207 408 0522 or enquiries@lilygabriella.com with details of your online return request. 

We will only accept goods that are unworn, undamaged and in perfect condition in original Lily Gabriella packaging. Please be aware that we cannot refund shipping costs or import duties/taxes on international deliveries. Personalised or bespoke items cannot be returned, refunded or exchanged, all sales of personalised or bespoke items are final.

See our Website Terms and Conditions of Supply for further information.

WE RESERVE THE RIGHT TO DECLINE ANY ORDERS.